Shipping policy

Shipping Policy — Clowbig (USA)

This Shipping Policy explains where we ship, processing times, delivery estimates, tracking, and how customs and import charges are handled. It forms part of our Terms of Service.

1) Where we ship

  • United States — we ship to eligible addresses available at checkout.

  • Other countries — only if shown as available at checkout.

If your location does not appear at checkout, we currently do not ship there.

2) Processing (handling) times

  • Orders are usually processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or U.S. public holidays are processed on the next business day.

  • Pre-order or out-of-stock items may have different processing timelines, which will be displayed on the product page when applicable.

3) Shipping methods & delivery estimates

Delivery time begins after the order has been processed and transferred to the carrier. Delivery estimates are indicative and may vary depending on destination, carrier capacity, customs processing, weather conditions and peak seasons.

  • United States – Standard Tracked Shipping: approximately 7–15 business days.

  • Express shipping options may be available at checkout for eligible destinations. The applicable estimate will be displayed at checkout.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

4) Customs, import duties & taxes

Some orders may be shipped from fulfillment centers located outside the United States.

  • Depending on the shipment's origin, value and applicable U.S. customs regulations, the order may be subject to customs processing, import duties, taxes or carrier clearance fees.

  • Any applicable charges imposed by customs authorities or carriers are generally the recipient's responsibility, unless otherwise stated by Clowbig at checkout.

  • Customs inspections or clearance procedures may cause delays beyond our estimated delivery times.

  • Clowbig does not control charges imposed independently by customs authorities or shipping carriers.

5) Shipping fees

  • Shipping fees are calculated at checkout based on the destination, package weight/volume and shipping method selected.

  • Promotional free shipping, when available, applies to the eligible standard shipping method unless otherwise stated.

  • Express or upgraded shipping services may require an additional fee.

6) Address accuracy & order changes

  • Customers are responsible for providing a complete and accurate shipping address.

  • Order changes or cancellations may be requested within 12 hours of placing the order by contacting contact.clowbig@gmail.com.

  • Once an order has been dispatched, we may be unable to change or reroute the shipment.

7) Delivery attempts & non-delivery

Carriers may make one or more delivery attempts depending on the service and destination.

If a parcel is returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, we may:

  • Arrange reshipment, subject to additional shipping charges; or

  • Issue an applicable refund in accordance with our Refund Policy and applicable law.

8) Lost, delayed or damaged parcels

  • Delayed orders: Please check the tracking information first. Carrier delays, customs processing, severe weather and peak seasons may extend delivery times.

  • Lost orders: If tracking shows no movement for 14 consecutive days beyond the estimated delivery period, please contact us so we can investigate the shipment with the carrier.

  • Damaged orders: Please contact us within 7 days of delivery and provide photos or video showing the product, internal packaging and external shipping package. Depending on the circumstances, we may arrange a replacement, repair or refund as appropriate.

9) Split shipments & unavailable items

  • Orders containing multiple products may be shipped in separate packages to speed up delivery. When applicable, separate tracking information will be provided.

  • If an item becomes unavailable after purchase, we will contact you and provide the available options, which may include waiting for restocking, selecting an alternative where appropriate, or receiving a refund for the unavailable item.

10) PO Boxes & remote areas

  • Certain carriers or shipping methods may not support delivery to PO Boxes. If necessary, we may contact you to request a physical delivery address.

  • Additional shipping charges may apply to certain remote or restricted delivery areas. Where applicable, we will inform you before dispatch.

11) Holidays & circumstances beyond our control

Severe weather, natural disasters, transportation disruptions, carrier delays, customs backlogs, strikes, public holidays and other circumstances beyond our reasonable control may affect processing and delivery times.

If you have questions regarding your shipment, please contact us at contact.clowbig@gmail.com.